Refund & Returns Policy
Refunds will be issued only if a product is returned to us within 7 days of purchase, in unused condition and in its original, perfect state, and accompanied by valid proof of purchase from us.
No cash refunds will be issued for warranty claims. Where a warranty applies, we may offer store credit or a replacement product of equal value. If the customer selects a higher-value product, the price difference is payable by the customer. All components and parts must be returned in full for a warranty claim to be processed.
Products intended for personal use cannot be returned for health and hygiene reasons. The only exception is when a product has a verified manufacturer’s defect; otherwise, no returns will be accepted for these items.
To request a refund, please provide the following information:
- Proof of Purchase – A valid receipt must be provided with a claim.
- Bank Details – Bank name, branch, branch code, account type, and account number.
- Refund Details – A brief explanation of the reason for the refund and the product concerned.
Please note: Refunds may take up to 7 working days to process. Depending on your bank, it may take additional time for the funds to reflect in your account.
Need help?
Contact us at info@abundanceskincare.co.za with any questions regarding refunds and returns.